Shipping policy

Last updated: October 13, 2026

SugarPods is a SIKAI Global brand operated by SIKAI INT'L TRADING (HK) CO., LIMITED. This policy applies to orders placed at sugarpods.cn.

Processing and Destinations

Orders are generally processed within 1–3 business days after payment confirmation. Public holidays, peak periods and exceptional circumstances may extend processing. Shipping is available only to supported destinations displayed at checkout; if a destination cannot be selected, we may currently be unable to deliver there.

Shipping Costs

Standard shipping is free to supported destinations, without a minimum order value. Any different service or charge is disclosed at checkout before payment.

Estimated Delivery

Estimated total delivery time is generally 8–21 business days, including normal processing and transit. Estimates are not guaranteed dates. Customs, carrier operations, public holidays, severe weather, remote-area delivery, local restrictions and address errors can cause delays.

Tracking and Fulfilment

Tracking is normally provided by email or the order-status page after dispatch, when available. Carrier updates may take several days. Routes, carriers and fulfilment locations can vary by product, stock, destination and logistics conditions. SugarPods remains your contact for delivery, return and refund enquiries.

Delivery Addresses and Changes

Provide a complete and accurate shipping address. Contact us promptly if you notice an error or wish to cancel. Changes or interception cannot be guaranteed once processing or dispatch has begun. Applicable consumer rights remain unaffected.

Failed, Returned, Delayed or Lost Parcels

If tracking requests a collection or contact with the local carrier, follow the instructions promptly. If a delivery fails or a parcel returns because of an address issue, refusal or non-collection, contact us to review the circumstances and available options. If delivery is significantly delayed or a package may be lost, send the order number and tracking details. We may ask you to confirm the address and cooperate with a carrier investigation, then provide an appropriate resolution under applicable law. Circumstances beyond our control do not remove mandatory consumer remedies.

Damaged or Incorrect Items

Contact us promptly for damaged, defective, incomplete or incorrect goods. Include product, packaging and shipping-label photos or video where relevant. Verified claims are handled under our Refund Policy.

Customs and Import Charges

International shipments may incur destination customs duties, import taxes, brokerage or handling charges. Unless checkout expressly includes them, such charges are the customer's responsibility. Customs procedures may also delay delivery. Mandatory local rules take priority.

Operator and Contact

SugarPods
SIKAI INT'L TRADING (HK) CO., LIMITED
思凯国际贸易（香港）有限公司
FLAT/RM 705, 7/F, FA YUEN COMM BLDG
NO. 75 FA YUEN STREET
MONG KOK, KOWLOON, HONG KONG

Email: sugarpods@sikaiglobal.com
Website: https://sugarpods.cn
We usually reply within 1–3 business days. The registered office is not a return address; obtain instructions before posting a return.